Technometrics
Information visualization using 3D interactive animation
Communications of the ACM - Special issue on graphical user interfaces
A review and taxonomy of distortion-oriented presentation techniques
ACM Transactions on Computer-Human Interaction (TOCHI)
A focus+context technique based on hyperbolic geometry for visualizing large hierarchies
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Botanical Visualization of Huge Hierarchies
INFOVIS '01 Proceedings of the IEEE Symposium on Information Visualization 2001 (INFOVIS'01)
Change Blindness in Information Visualization: A Case Study
INFOVIS '01 Proceedings of the IEEE Symposium on Information Visualization 2001 (INFOVIS'01)
Parallel coordinates: a tool for visualizing multi-dimensional geometry
VIS '90 Proceedings of the 1st conference on Visualization '90
Tree-Maps: a space-filling approach to the visualization of hierarchical information structures
VIS '91 Proceedings of the 2nd conference on Visualization '91
Interactive multimedia summaries of evaluative text
Proceedings of the 11th international conference on Intelligent user interfaces
Parallel Sets: Interactive Exploration and Visual Analysis of Categorical Data
IEEE Transactions on Visualization and Computer Graphics
A design framework exploratory geovisualization in epidemiology
Information Visualization
DataMeadow: a visual canvas for analysis of large-scale multivariate data
Information Visualization - Special issue on visual analytics science and technology
A multimedia interface for facilitating comparisons of opinions
Proceedings of the 14th international conference on Intelligent user interfaces
Multiple coordinated views for searching and navigating Web content repositories
Information Sciences: an International Journal
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Satisfaction surveys are an important measurement tool in fields such as market research or human resources management. Serious studies consist of numerous questions and contain answers from large population samples. Aggregation on both sides, the questions asked as well as the answers received, turns the multi-dimensional problem into a complex system of interleaved hierarchies. Traditional ways of presenting the results are limited to one-dimensional charts and cross-tables. We developed a visualization method called the Parallel Coordinate Tree that combines multi-dimensional analysis with a tree structure representation. Distortion-oriented focus+context techniques are used to facilitate interaction with the visualization. In this paper we present a design study of a commercial application that we built, using this method to analyze and communicate results from large-scale customer satisfaction surveys.