Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
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Software systems will never be free from bugs since dynamic operating environments will introduce operating errors. Deployed Web-based applications could be made more useful and robust by planning exceptions handling during development phase. Under deployment, errors should be log for reporting and analysis. Error messages should make sense to the users and should not expose the system internals. Exception handling needs to be carefully planed.