Knowledge management system adoption: exploring the effects of empowering leadership, task-technology fit and compatibility

Authors:
Ren-Zong Kuo;Gwo-Guang Lee
Affiliations:
Department of Information Management, National Taiwan University of Science and Technology, Taipei City, Taiwan;Department of Information Management, National Taiwan University of Science and Technology, Taipei City, Taiwan
Venue:
Behaviour & Information Technology - Social Networks and Learning Environments
Year:
2011

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Abstract

Knowledge management system (KMS) is emerging as a powerful source of competitive advantage, and plays an important role in managing an organisational knowledge. Therefore, how to improve the success rate for adopting a KMS becomes important. This study applies a technology acceptance model as its theoretical framework. Critical external variables, empowering leadership, task-technology fit (TTF) and compatibility are proposed as significant contributors to KMS. To test the proposed model, data were collected through a questionnaire survey sent to IT managers of 500 large companies in Taiwan. The results indicate that the perceptions of usefulness, ease-of-use and compatibility significantly affect behavioural intention. Empowering leadership, TTF and compatibility are significant predictors of perceived ease of use (PEOU); however, perceived usefulness is only influenced by compatibility and PEOU. Further, there is a positive and significant relationship between TTF and compatibility. Finally, this study also discusses the implications for practitioners.