Express location: supporting coordination of mobile delivery work

Authors:
Markus Westerlund;Maria Normark;Lars Erik Holmquist
Affiliations:
Södertörn University College & Mobile Life Centre, Stockholm, Sweden;Södertörn University College & Mobile Life Centre, Stockholm, Sweden;Södertörn University College & Mobile Life Centre (Sics), Stockholm, Sweden
Venue:
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Year:
2011

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Abstract

This paper introduces Express Location, a mobile web application, supporting drivers in delivery service in the daily coordination of work. Remote communication and cooperation takes place on a shared map view around the drivers' locations and next stop, through a drawing/doodling tool and multiple visual object representations. The aim is to understand the working situation and the use of locations in the daily work to better support the coordination of mobile delivery work.