Negotiating system changes with designers and users

  • Authors:
  • Clarisse Sieckenius de Souza;Andréia Libório Sampaio

  • Affiliations:
  • SERG -- Semiotic Engineering Research Group, Rua Marquês de São Vicente, Rio de Janeiro, RJ - Brazil;SERG -- Semiotic Engineering Research Group, Rua Marquês de São Vicente, Rio de Janeiro, RJ - Brazil

  • Venue:
  • Proceedings of the 3rd Mexican Workshop on Human Computer Interaction
  • Year:
  • 2010

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Abstract

Web 2.0 has created new forms of social participation. Individuals and groups, just like companies and institutions, can generate and publish Web content in the form of text, image, video and audio. Moreover, non-expert end users now have access to various tools with which to generate and publish content in the form of programs and systems. However, there are many challenges along the way for end user software development. This paper presents a communication model to support end user discussions about proposed changes in communally-used systems. The model allows system designers and system users to express their views in an extended user interface language, which we have implemented in a tool named TiWIM (This is What I Mean). We report user perceptions about TiWIM collected in preliminary user studies and outline the future steps in this research path.