Reuse in the wild: an empirical and ethnographic study of organizational content reuse

Authors:
Yelena Mejova;Klaar De Schepper;Lawrence Bergman;Jie Lu
Affiliations:
University of Iowa, Iowa City, Iowa, USA;Columbia University, New York, New York, USA;IBM T.J. Watson Research Center, Hawthorne, New York, USA;IBM T.J. Watson Research Center, Hawthorne, New York, USA
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2011

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Abstract

We present a large-scale study of content reuse networks in a large and highly hierarchical organization. In our study, we combine analysis of a collection of presentations produced by employees with interviews conducted throughout the organization and a survey to study presentation content reuse. Study results show a variety of information needs and behaviors related to content reuse as well as a need for a personalized and socially-integrated networking tool for enabling easy access to previously generated presentation material. In this paper we describe our findings and outline a set of requirements for an effective content reuse facility.