Understanding email communication of persons with aphasia

Authors:
Abdullah Al Mahmud;Jean-Bernard Martens
Affiliations:
Eindhoven Universty of Technology (TU/e), Eindhoven, Netherlands;Eindhoven Universty of Technology (TU/e), Eindhoven, Netherlands
Venue:
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Year:
2011

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Abstract

An email program has been developed by the Aphasia Union Netherlands (AVN) to enhance communication between aphasics mutually and with their therapists. In this paper we report intermediate evaluation results of the AVN email program. We evaluated the email program in two ways: a. by analyzing the AVN email server logs and b. by collecting subjective responses through questionnaires. Our results indicate that both aphasics and therapists find the email program useful, despite the fact that they expressed several criticisms about its usability. Therefore, some changes are required to make the program better useable and more widely accessible for the target group.