Applying SPICE to e-learning: an e-learning maturity model?
ACE '04 Proceedings of the Sixth Australasian Conference on Computing Education - Volume 30
WSEAS Transactions on Computers
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The engineering process of web-based education (WBE) is a complex task that incorporates organizational, administrative, instructional, and technological risks. Current researches are focusing on technological and pedagogical aspects of web based learning systems. However, the development, implementation and evaluation of web-based learning need to be grounded in sound processes in order to foster the achievement of expected results. To this end, we propose the application of an e-Learning Governance Reference Model - eLGORM [1], which is independent of technical platforms, organizational structures and pedagogical frameworks to help in guiding and optimizing e-learning initiatives and developments in corporations. Our Reference Model conceptual framework encompasses an e-learning information architecture, processes and sub-processes and governance rules and metrics. In this paper, we show its proposed processes and sub-processes and how metrics can be applied to help in minimizing the different types of risks present in web-based learning systems and in achieving quality and efficiency in WBE. We need some measures to tell us whether processes are functioning properly and whether they are likely to achieve their goals. To this end, critical success factors for getting these processes under control are established, while key goal Indicators are needed for monitoring achievement of e-learning process goals, as well as Key Performance Indicators for monitoring performance within each e-learning process. Further research is being carried out in the Database Lab at PUC-Rio to specify the Reference Model in detail.