A proposal to use mobile phone technologies linked to online content management systems to enhance knowledge transfer between community care workers

  • Authors:
  • Andrew Clark;Catherine E. Bridge

  • Affiliations:
  • University of Newcastle, Cooks Hill NSW, Australia;The University of Sydney, Lidcombe, NSW Australia

  • Venue:
  • Proceedings of the 2nd International Convention on Rehabilitation Engineering & Assistive Technology
  • Year:
  • 2008

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Abstract

This paper explores the possibility of new ways of working for isolated or remote workers who provide community care services to people who are ageing or disabled living in the community. It argues that the mode and use of technology in this case mobile phones, must be consistent with the values and norms of the workers. In particular, the authors argue that social capital theoretical framework is useful tool for understanding and determining the nature and values of community care workers, in this instance allied health care workers. Importantly the paper argues that the traditional PC centric view in ICT and community care in Australia and other developed countries is both incompatible and inconsistent with the workers needs and values, and that new forms of ICT need to be explored, in this case mobile phones. This paper strongly argues that workers generally have the capacity to resolve issues themselves, however, with out appropriate organisation of information, no knowledge can be transferred or made explicit. The authors believe that such development will enhance service delivery to people who are ageing and disabled and ensure improved outcomes for both service users and funders.