Knowledge as basis broker: the research of matching customers problems and professionals métiers

Authors:
Ruey-Ming Chao;Chi-Shun Wang
Affiliations:
Dept. of Information Management / Digital Content & Industry Service Lab., Day-Yeh University, Taiwan, R.O.C;Dept. of Information Management / Digital Content & Industry Service Lab., Day-Yeh University, Taiwan, R.O.C
Venue:
ICONIP'06 Proceedings of the 13th international conference on Neural information processing - Volume Part III
Year:
2006

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Abstract

With the popularization of the concept knowledge economic management, it not only propels the whole development of knowledge economy but also directs the industry of "Basic Agent Service" of becoming the mainstream in the present markets. This research institute constructed a system called, "Knowledge-based Broker Service Center" (KBSC). It allows the customers to submit economic or business field questions online in the form of their natural language. By using Chinese phrase-cutting, key words weighted value calculations, and professional categorizations, it can automatically analyze the nature of the customer's problem and search for the relevant information in the HR database to list the most suitable names of specialists as the assigned coordinator for the clients. When each matching procedure was finished, the questionnaire was given to examine the correctness of the data search following adjustments of the system.