Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Extending socio-technical congruence with awareness relationships
Proceedings of the 4th international workshop on Social software engineering
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Information and Software Technology
Talk versus work: characteristics of developer collaboration on the jazz platform
Proceedings of the ACM international conference on Object oriented programming systems languages and applications
The role of domain knowledge and cross-functional communication in socio-technical coordination
Proceedings of the 2013 International Conference on Software Engineering
Proceedings of the 2013 9th Joint Meeting on Foundations of Software Engineering
Organizational social structures for software engineering
ACM Computing Surveys (CSUR)
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Socio-technical congruence is an approach that measures coordination by examining the alignment between the technical dependencies and the social coordination in the project. We conduct a case study of coordination in the IBM Rational Team Concert project, which consists of 151 developers over seven geographically distributed sites, and expect that high congruence leads to a high probability of successful builds. We examine this relationship by applying two congruence measurements: an unweighted congruence measure from previous literature, and a weighted measure that overcomes limitations of the existing measure. We discover that there is a relationship between socio-technical congruence and build success probability, but only for certain build types, and observe that in some situations, higher congruence actually leads to lower build success rates. We also observe that a large proportion of zero--congruence builds are successful, and that socio-technical gaps in successful builds are larger than gaps in failed builds. Analysis of the social and technical aspects in IBM Rational Team Concert allows us to discuss the effects of congruence on build success. Our findings provide implications with respect to the limits of applicability of socio-technical congruence and suggest further improvements of socio-technical congruence to study coordination.