Coping with human errors through system design: implications for ecological interface design
International Journal of Man-Machine Studies
Designing interaction
Emotion & design: attractive things work better
interactions
High-Fidelity Prototyping of Interactive Systems Can Be Formal Too
Proceedings of the 13th International Conference on Human-Computer Interaction. Part I: New Trends
ACM Transactions on Computer-Human Interaction (TOCHI)
On the benefit of synergistic model-based approach forsafety critical interactive system testing
TAMODIA'07 Proceedings of the 6th international conference on Task models and diagrams for user interface design
Beyond modelling: an integrated environment supporting co-execution of tasks and systems models
Proceedings of the 2nd ACM SIGCHI symposium on Engineering interactive computing systems
The Design of Everyday Things
Structuring and composition mechanisms to address scalability issues in task models
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part III
Exploiting gaming research and practice for engineering interactive critical systems
Proceedings of the 1st International Conference on Application and Theory of Automation in Command and Control Systems
HCSE'12 Proceedings of the 4th international conference on Human-Centered Software Engineering
Model-based dynamic distribution of user interfaces of critical interactive systems
Proceedings of the 3rd International Conference on Application and Theory of Automation in Command and Control Systems
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Operation of safety critical systems requires qualified operators that have detailed knowledge about the system they are using and how it should be used. Instructional Design and Technology intends to analyze, design, implement, evaluate, maintain and manage training programs. Among the many methods and processes that are currently in use, the first one to be widely exploited was Instructional Systems Development (ISD) which has been further developed in many ramifications and is part of the Systematic Approach to Training (SAT) instructional design family. One of the key features of these processes (at least when they are refined) is the importance of Instructional Task Analysis, particularly the decomposition of a job in its tasks and sub-tasks in order to decide what knowledge and skills must be acquired by the trainee. This paper proposes to leverage this systematic approach using model-based approaches currently used for interactive systems engineering in order to design such training programs and thus to improve human reliability. The paper explains how task and interactive systems modeling can be bound to job analysis to ensure that each trainee meets the performance goals required. Such training ensures proper learning at the three levels of the Skills Rule Knowledge (SRK) levels of Rasmussen's. In the case study we describe the process for building a training program for operators of satellite ground segments, which is based on and compatible with the Ground Systems and Operations ECSS standard. Then, we propose to enhance this process with a) the application of a Systematic Approach to Training and b) the use of both a System Model and an Operator Task Model. The system model is build using the ICO notation while operators' goals and tasks are described using HAMSTERS notation.