The Virtual Waiting Time of the M/G/1 Queue with Impatient Customers
Queueing Systems: Theory and Applications
Busy period analysis for M/G/1 and G/M/1 type queues with restricted accessibility
Operations Research Letters
Loss ratio of the EDF scheduling policy with early discarding technique
Information Processing Letters
Workload and busy period for $$M/GI/1$$M/GI/1 with a general impatience mechanism
Queueing Systems: Theory and Applications
Analysis of an $$M/M/1+G$$M/M/1+G queue operated under the FCFS policy with exact admission control
Queueing Systems: Theory and Applications
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We consider an M/G/1 queue with the following form of customer impatience: an arriving customer balks or reneges when its virtual waiting time, i.e., the amount of work seen upon arrival, is larger than a certain random patience time. We consider the number of customers in the system, the maximum workload during a busy period, and the length of a busy period. We also briefly treat the analogous model in which any customer enters the system and leaves at the end of his patience time or at the end of his virtual sojourn time, whichever occurs first.