Aplicação de técnicas e métodos de IHC para avaliar a QoE de serviços de TV interativa

Authors:
Lara Schibelsky Godoy Piccolo;Graziella Cardoso Bonadia;Claudia de Andrade Tambascia
Affiliations:
CPqD -- Centro de Pesquisa e Desenvolvimento em Telecomunicações, Campinas - SP;CPqD -- Centro de Pesquisa e Desenvolvimento em Telecomunicações, Campinas - SP;CPqD -- Centro de Pesquisa e Desenvolvimento em Telecomunicações, Campinas - SP
Venue:
Proceedings of the IX Symposium on Human Factors in Computing Systems
Year:
2010

Citing 2
Cited 0

Reflecting human values in the digital age

Communications of the ACM - Being Human in the Digital Age
QoE-aware QoS management

Proceedings of the 6th International Conference on Advances in Mobile Computing and Multimedia

Quantified Score

Hi-index	0.00

Visualization

Abstract

Quality of Experience (QoE) is a measure of how customers perceive a service offering. Usually applied to evaluate telecommunications services, there is no agreement on how to correlate network measures with human factors to obtain a QoE value, especially when considering interactive interfaces of services. This paper presents results of an ongoing work to define a methodology that considers aspects of user interaction in the QoE evaluation of interactive TV services.