Institucionalizando o foco na experiência do usuário através do six sigma em uma organização CMMI5

Authors:
Albert Schilling;Carlos Rosemberg;Joice Barbosa;Gabriela Telles
Affiliations:
Instituto Atlântico, Fortaleza -- CE, Brasil;Instituto Atlântico, Fortaleza -- CE, Brasil;Instituto Atlântico, Fortaleza -- CE, Brasil;Instituto Atlântico, Fortaleza -- CE, Brasil
Venue:
Proceedings of the IX Symposium on Human Factors in Computing Systems
Year:
2010

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Abstract

This paper shows the Instituto Atlantico's experience with the institutionalization of user experience focus using Six Sigma methodology. Among results, is worth mentioning the statistic proof that the use of specific CHI techniques maximizes the quality of final product, through the reduction of errors found by final users after the releases. This fact has contributed to the paradigm change regarding investments in HCI practices, for instance, low fidelity prototyping and participatory design.