Integrating islands of automation

Authors:
David P. Hale;William D. Haseman;Frank Groom
Affiliations:
Department of Information Systems and Quantitative Sciences, College of Business Administration, Texas Tech University, Lubbock, Texas;School of Business Administration, University of Wisconsin Milwaukee, Milwaukee, Wisconsin;Ameritech Applied Technologies, Inc., Milwaukee, Wisconsin
Venue:
MIS Quarterly
Year:
1989

Citing 4
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Abstract

This article describes the design, implementation, and post-implementation evaluation of the corporate data transport system used at Wisconsin Bell, Inc. to aid distributed inter-department decision making. Elements of the system's architecture include a user-friendly executive support system, enhanced professional/managerial workstation environments, and a common presentation system that integrates multiple heterogeneous systems, thus creating "virtual homogeneity" of information presentation throughout the organization. The system has been developed to connect geographically dispersed executives and professionals from different functional areas, regardless of hardware, software, and data configurations. The intent of the system is to allow its users to share information and work together as a single operating entity and integrated planning unit. Key success factors leading to the system's use over a three-year period are explored, along with unanticipated limiting factors.