Critical success factor analysis as a methodology for MIS planning

Authors:
Michael E. Shank;Andrew C. Boynton;Robert W. Zmud
Affiliations:
Financial Institutions Assurance Corporation, Raleigh, North Carolina;The University of North Carolina School of Business Administration, Chapel Hill, North Carolina;The University of North Carolina School of Business Administration, Chapel Hill, North Carolina
Venue:
MIS Quarterly
Year:
1985

Citing 0
Cited 5

Actual vs. perceived effect of software engineering practices in the Italian industry

Journal of Systems and Software
Six principles for redesigning executive information systems—findings of a survey and evaluation of a prototype

ACM Transactions on Management Information Systems (TMIS)
Dynamic and emergent information systems strategy formulation and implementation

International Journal of Information Management: The Journal for Information Professionals
A Users' Perspective of the Critical Success Factors Applicable to Information Centers

Information Resources Management Journal
Testing and Extending Theory in Strategic Information Systems Planning Through Literature Analysis

Information Resources Management Journal

Quantified Score

Hi-index	0.00

Visualization

Abstract

This article addresses the use and benefits of the Critical Success Factor (CSF) methodology in identifying corporate information needs and, subsequently, in developing a corporate information systems plan. The conclusions presented are drawn from an analysis of a CSF study conducted at Financial Institutions Assurance Corporation (FIAC). Interestingly, the initial purpose of this study was to evaluate the firm's existing data processing system in light of intermediate-term corporate objectives. However, the outcome of the CSF study has been a fundamental rethinking of the nature of the corporation, and its impact far surpassed the initial expectations of everyone involved. The case presented here, combined with information drawn from the CSF literature, can provide a number of meaningful insights on the use of the CSF methodology as a procedure for MIS planing and for building support for using information technologies throughout a user population.