Controlling cooperative problem solving in industrial multi-agent systems using joint intentions
Artificial Intelligence
AgentSpeak(L): BDI agents speak out in a logical computable language
MAAMAW '96 Proceedings of the 7th European workshop on Modelling autonomous agents in a multi-agent world : agents breaking away: agents breaking away
Using self-diagnosis to adapt organizational structures
Proceedings of the fifth international conference on Autonomous agents
Open protocol design for complex interactions in multi-agent systems
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 2
Integrated Agent Architecture: Execution and Recognition of Mental-States
Proceedings of the First Australian Workshop on DAI: Distributed Artificial Intelligence: Architecture and Modelling
Programming Multi-Agent Systems in AgentSpeak using Jason (Wiley Series in Agent Technology)
Programming Multi-Agent Systems in AgentSpeak using Jason (Wiley Series in Agent Technology)
Towards a Monitoring Framework for Agent-Based Contract Systems
CIA '08 Proceedings of the 12th international workshop on Cooperative Information Agents XII
Agent-based intelligent collaborative care management
Proceedings of The 8th International Conference on Autonomous Agents and Multiagent Systems - Volume 2
Journal of Artificial Intelligence Research
Monitoring teams by overhearing: a multi-agent plan-recognition approach
Journal of Artificial Intelligence Research
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In customer life cycle management, service providers are expected to deliver services to meet customer objectives in a manner governed by some contract or agreement. When human agents are involved as contract parties (either as customers or service providers), service delivery failures may occur as a result of changes, inconsistencies, or "deficits" in the mental attitudes of these agents (in addition to other possible changes in the service delivery environment). It may be possible to avoid such failures by monitoring the behavior of the contract parties and intervening to ensure adherence to the contractual obligations. The aim of this paper is twofold: (1) to develop a conceptual framework to model how deficits in mental attitudes can affect service delivery; and (2) to propose an adherence support architecture to reduce service delivery failures arising from such deficits. The conceptual framework is based on Bratman's notion of "future-directed intentions" and Castelfranchi's belief-based goal dynamics. The adherence support architecture introduces the notions of precursor events, mental-state recognition processes, and intervention processes and utilizes the Belief-Desire-Intention (BDI) architecture. A multi-agent implementation is carried out for chronic disease management in health care as a proof-of-concept for a complex customer care management system.