AgentSpeak(L): BDI agents speak out in a logical computable language
MAAMAW '96 Proceedings of the 7th European workshop on Modelling autonomous agents in a multi-agent world : agents breaking away: agents breaking away
Organizational abstractions for the analysis and design of multi-agent system
First international workshop, AOSE 2000 on Agent-oriented software engineering
Using self-diagnosis to adapt organizational structures
Proceedings of the fifth international conference on Autonomous agents
DEXA '00 Proceedings of the 11th International Workshop on Database and Expert Systems Applications
Service-Oriented Architecture: Concepts, Technology, and Design
Service-Oriented Architecture: Concepts, Technology, and Design
Timed Probabilistic Constraints over the Distributed Management Taskforce Common Information Model
EDOC '05 Proceedings of the Ninth IEEE International EDOC Enterprise Computing Conference
Case studies for contract-based systems
Proceedings of the 7th international joint conference on Autonomous agents and multiagent systems: industrial track
Coordination through plan repair
MICAI'05 Proceedings of the 4th Mexican international conference on Advances in Artificial Intelligence
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The Intelligent Collaborative Care Management (ICCM) project offers a comprehensive framework and architecture for understanding and helping to manage the complete life cycle of customer care. This framework formally captures the main components of providing a customer with a number of possibly interrelated services by various service providers. The customer has objectives expected to be fulfilled by these services and the service providers themselves may have objectives in delivering the services to the customer. These services are delivered over time and potentially the entire lifetime of the customer. The ICCM framework specifies two functionalities: a) basic functionalities to generate care plans, form contractual relationships and deliver services, including the specification of many complex interactions and constraints between service providers and customers, and b) extended functionalities to support adherence of contract formation and service delivery and variations of contractual commitments. We present first empirical results into the performance of a prototype system based on the ICCM framework. A key insight is that mental models of human agents (i.e., service providers and customers) are required to efficiently intervene when contractual commitment and service delivery processes go "off-track" and when the contract requires renewal and variation. Further, we offer guidelines to optimise the benefit/cost trade-offs of applying interventions in achieving and managing relationships and delivery.