Implementing packaged software

Authors:
Henry C. Lucas;Eric J. Walton;Michael J. Ginzberg
Affiliations:
Leonard N. Stern School of Business, New York University, New York, NY;Department of Management, School of Commerce, University of Western Australia, Nedlands, W.A. Australia;Weatherhead School of Management, Case Western Reserve University, Cleveland, OH
Venue:
MIS Quarterly
Year:
1988

Citing 1
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Abstract

This article presents a model of the implementation process for dedicated packages and describes a research project to test the model undertaken with the cooperation of a major computer vendor. Data were collected from y8 individuals in 18 firms using the package and from the package vendor. The results of the study offer some support for the model, along with suggestions for package implementation for both the customer and package vendor.