Decision support systems: putting theory into practice
Decision support systems: putting theory into practice
Integrating management support systems into strategic information systems planning
Journal of Management Information Systems
Group decision support systems
Decision Support Systems
Decision support systems: the next decade
Decision Support Systems
Price and value of decision support systems
MIS Quarterly
Building Effective Decision Support Systems
Building Effective Decision Support Systems
Information technology support for reengineering public administration: A conceptual framework
International Journal of Information Management: The Journal for Information Professionals
Information systems strategy: Past, present, future?
The Journal of Strategic Information Systems
The Societal Impact of the World Wide Web: Key Challenges for the 21st Century
Information Resources Management Journal
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This paper provides a new approach for managing the design and delivery of information and decision support systems for strategic decision making. It draws on experiences gained from implementing systems and services for enhancing the strategic decision-making process of the Cabinet of Egypt. The article challenges the conventional views of conceptualizing decision support systems and methods for managing them. It introduces an "issue-based" management method for the design and delivery processes. The distinctive features of this approach include a focus on issues rather than decisions, a distinction between information support services and decision support services, prototyping the management of delivery as well as design, and a dynamic tracking back-end. Finally, the article compares the conventional and issue-based DSS approaches. Such a comparison suggests that the issue-based approach can be an effective stepping stone for the design and delivery of executive information systems (EIS) in corporate contexts by providing DSS that are "EIS-ready."