The implementation process: change approach

  • Authors:
  • Robert W. Zmud;James F. Cox

  • Affiliations:
  • -;-

  • Venue:
  • MIS Quarterly
  • Year:
  • 1979

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Abstract

This article develops an approach to MIS implementation deemed necessary when a substantial amount of organizational change is intended or expected once a proposed MIS becomes operational. The approach focuses upon the roles adopted by and the interrelations among implementation participants, and the role of education in implementation.