Accommodating both expert users and novice users in one interface by utilizing multi-layer interface in complex function products

Authors:
T. K. Philip Hwang;Horng-Yi Yu
Affiliations:
Associate Professor, Dept. of Industrial Design, National Taipei University of Technology, Taiwan;Ph. D. Student, College of Design, National Taipei University of Technology, Taiwan, Taipei,Taiwan, R.O.C
Venue:
IDGD'11 Proceedings of the 4th international conference on Internationalization, design and global development
Year:
2011

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Abstract

Rapid development of electronic technology promotes the complex function of a product. Users have to adapt themselves to interface with diverse mental model setting. To improve usability, both resolutions of consistent interface and wizard interface were frequently applied to help novice. However, both of them require as much time for those who are familiar with the system, i.e. expert users. Shneiderman (2000) remarked that Universal Usability requires that software systems accommodate a diverse set of users. Multi-Layer interface might be a solution for complex user interface and satisfy both novice and expert users. The idea of multi-layer interface has been applied to hardware and software interface design. Cases were discussed in which the improved Multi-Layer Interface was analyzed and conclusions made.