Measuring the success of on-line communities in an enterprise networking tool

Authors:
Lester J. Holtzblatt;Laurie E. Damianos
Affiliations:
The MITRE Corporation, Bedford, MA;The MITRE Corporation, Bedford, MA
Venue:
OCSC'11 Proceedings of the 4th international conference on Online communities and social computing
Year:
2011

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Abstract

We look at self-forming communities on one company's externally-facing business networking tool to better understand factors contributing to the success of a community. We propose that there is no single measure of success of a community; success of different kinds of communities depends on a variety of factors, including the perspective of the stakeholders and the type of community established.