The productivity paradox of information technology
Communications of the ACM
User-Centered Web Design
Usability Engineering
User involvement in e-government development projects
Proceedings of the third Nordic conference on Human-computer interaction
Usability Engineering: Process, Products and Examples
Usability Engineering: Process, Products and Examples
Interaction Design: Beyond Human Computer Interaction
Interaction Design: Beyond Human Computer Interaction
The Resonant Interface: HCI Foundations for Interaction Design
The Resonant Interface: HCI Foundations for Interaction Design
The lonesome cowboy: A study of the usability designer role in systems development
Interacting with Computers
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Interacting with Computers
EGOV'07 Proceedings of the 6th international conference on Electronic Government
EGOVIS'12/EDEM'12 Proceedings of the 2012 Joint international conference on Electronic Government and the Information Systems Perspective and Electronic Democracy, and Proceedings of the 2012 Joint international conference on Advancing Democracy, Government and Governance
Hi-index | 0.00 |
With the goal of shedding light on the impacts of user involvement in eGovernment environments, this study focuses on website quality and user satisfaction. To gain insights into the public sector, empirical data are collected through an online survey among public sector employees. The findings reveal that less than fifty percent of the organizations have conducted user testing of their website. However, most of them believe that they present a website of high quality. There is no clear relationship between the frequency of user testing on information quality and service quality, while user testing has a weak positive effect on system quality, perceived from an organizational point of view. Moreover, the findings reveal a positive relationship between the frequency of user testing conducted, and the extent to which the website users are perceived as being satisfied. This paper concludes that further investigation is needed in order to facilitate high quality interactions and great user experiences, and provide additional insights to the role of user testing in an eGovernment context.