E-government information quality: a case study of thailand

Authors:
Suree Funilkul;Wichian Chutimaskul;Vithida Chongsuphajaisiddhi
Affiliations:
School of Information Technology, King Mongkut's University of Technology Thonburi, Bangkok, Thailand;School of Information Technology, King Mongkut's University of Technology Thonburi, Bangkok, Thailand;School of Information Technology, King Mongkut's University of Technology Thonburi, Bangkok, Thailand
Venue:
EGOVIS'11 Proceedings of the Second international conference on Electronic government and the information systems perspective
Year:
2011

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Abstract

E-government information quality model is proposed. The model suggests that there are five groups of information quality dimensions that should be considered when assessing the quality of information provided by egovernment for citizens. These five groups of information quality dimensions are: Availability, Objectivity, Utility, Integrity, and Confidentiality. Nineteen Thai ministry websites were surveyed based on the proposed e-government information quality model. It was found that the availability and confidentiality of information seem to get lower attention from Thai ministries, this might make citizens feel less confident in e-government.