How Multiserver Queues Scale with Growing Congestion-Dependent Demand
Operations Research
Dimensioning Large Call Centers
Operations Research
Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers
Queueing Systems: Theory and Applications
Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime
Mathematics of Operations Research
Usage Restriction and Subscription Services: Operational Benefits with Rational Users
Manufacturing & Service Operations Management
Exploiting Market Size in Service Systems
Manufacturing & Service Operations Management
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Online services today are characterized by a highly congestion sensitive user base, that also experiences strong positive network effects. A majority of these services are supported by advertising and are offered for free to the end user. We study the problem of optimal capacity provisioning for a profit maximizing firm operating such an online service in the asymptotic regime of a large market size. We show that network effects heavily influence the optimal capacity provisioning strategy, as well as the profit of the firm. In particular, strong positive network effects allow the firm to operate the service with fewer servers, which translates to increased profit.