Talking about public service processes

Authors:
Bruna Diirr;Renata Araujo;Claudia Cappelli
Affiliations:
Graduate Program in Information Systems (PPGI), UNIRIO, Rio de Janeiro, Brazil and NP2Tec, Research and Practice Group in Information Technology, UNIRIO, Av. Pasteur, Rio de Janeiro, Brazil;Graduate Program in Information Systems (PPGI), UNIRIO, Rio de Janeiro, Brazil and NP2Tec, Research and Practice Group in Information Technology, UNIRIO, Av. Pasteur, Rio de Janeiro, Brazil;Graduate Program in Information Systems (PPGI), UNIRIO, Rio de Janeiro, Brazil and NP2Tec, Research and Practice Group in Information Technology, UNIRIO, Av. Pasteur, Rio de Janeiro, Brazil
Venue:
ePart'11 Proceedings of the Third IFIP WG 8.5 international conference on Electronic participation
Year:
2011

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Abstract

Many discussions enforce the need to encourage Society's involvement and participation in public issues. This paper moves towards the idea that the use of conversations about public services encourages closer ties between Society and Government. It presents a tool to support discussion and share of information about public service processes. The tool also enables the use of information obtained from conversations to identify service improvements.