Discrete flow networks: bottleneck analysis and fluid approximations
Mathematics of Operations Research
Strong approximations for Markovian service networks
Queueing Systems: Theory and Applications
Designing a Call Center with Impatient Customers
Manufacturing & Service Operations Management
The [Pht/Pht/8]K Queueing System: Part II--The Multiclass Network
INFORMS Journal on Computing
Fluid Models for Multiserver Queues with Abandonments
Operations Research
Staffing of Time-Varying Queues to Achieve Time-Stable Performance
Management Science
Two-parameter heavy-traffic limits for infinite-server queues
Queueing Systems: Theory and Applications
Large-time asymptotics for the Gt/Mt/st+GIt many-server fluid queue with abandonment
Queueing Systems: Theory and Applications
A fluid model for many-server queues with time-varying arrivals and phase-type service distribution
ACM SIGMETRICS Performance Evaluation Review
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