Mobile application for utility domains

Authors:
Jacqueline Tappan;Mary L. Cummings;Christine Mikkelsen;Ken Driediger
Affiliations:
Humans and Automation Lab, MIT, Cambridge, MA;MIT, Cambridge, MA;ABB Corporate Research, Forskargränd, Västerås, Sweden;Ventyx, an ABB Company, Suite, Richmond, BC, Canada
Venue:
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Year:
2011

Citing 2
Cited 0

Cognitive systems engineering

Cognitive systems engineering
Usability evaluation with the cognitive walkthrough

CHI '95 Conference Companion on Human Factors in Computing Systems

Quantified Score

Hi-index	0.00

Visualization

Abstract

This research, a collaboration between MIT and ABB/Ventyx, is focused on the development of a mobile interface for field workers in power repair settings and field service delivery. A Human Systems Engineering (HSE) approach of Plan, Analyze, and Design was utilized to develop the interface, which included a Hybrid Cognitive Task Analysis (hCTA) that identified requirements for the envisioned interface. This paper overviews the results of the HSE process and presents a preliminary design for the mobile interface that emerged during initial display prototyping.