Methods of incomplete and uncertain knowledge acquisition in the knowledge processing environment
KES-AMSTA'10 Proceedings of the 4th KES international conference on Agent and multi-agent systems: technologies and applications, Part II
Supporting management decisions with intelligent mechanisms of obtaining and processing knowledge
KES'10 Proceedings of the 14th international conference on Knowledge-based and intelligent information and engineering systems: Part II
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The paper presents a model of knowledge acquisition and processing for the development of learning organizations. The theory of a learning organization provides neither metrics nor tools to measure its development The authors' studies in this field are based on their experience gathered after projects realized in real IT organizations. The authors have described the construction of the model and the methods of its verification through a series of experiments. It was proven that the model can help an organization in the orderly and formalized acquisition and processing of knowledge about its internal processes, which leads to controlled and permanent development.