The treatment of temporal data in web-based reservation systems: an inspection-based evaluation

Authors:
Gerhard F. Knolmayer;Lukas E. Helfenstein;Viola Sini
Affiliations:
Institute of Information Systems, University of Bern, Bern, Switzerland;Institute of Information Systems, University of Bern, Bern, Switzerland;Institute of Information Systems, University of Bern, Bern, Switzerland
Venue:
INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part IV
Year:
2011

Citing 9
Cited 1

Refining the test phase of usability evaluation: how many subjects is enough?

Human Factors - Special issue: measurement in human factors
Designing Web Usability: The Practice of Simplicity

Designing Web Usability: The Practice of Simplicity
Homepage Usability: 50 Websites Deconstructed

Homepage Usability: 50 Websites Deconstructed
Enhancing Usability of Flight and Fare Search Functions for Airline and Travel Web Sites

ITCC '04 Proceedings of the International Conference on Information Technology: Coding and Computing (ITCC'04) Volume 2 - Volume 2
Introducing an annotated bibliography on temporal and evolution aspects in the World Wide Web

ACM SIGMOD Record
Adding Flexibility to B2C Booking Systems Using a Virtual Intermediate Travel Agent

VLHCC '05 Proceedings of the 2005 IEEE Symposium on Visual Languages and Human-Centric Computing
Prioritizing Web Usability

Prioritizing Web Usability
International issues of the design and usage of websites for e-commerce: Hotel and airline examples

Journal of Engineering and Technology Management
Encyclopedia of Database Systems

Encyclopedia of Database Systems

Fulfilled and missed requirements for online reservation systems: an empirical investigation of austrian and swiss hotels

DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: web, mobile, and product design - Volume Part IV

Quantified Score

Hi-index	0.00

Visualization

Abstract

Web-based reservation systems realize a broad variety of different and often inadequate ways of handling temporal data in their user interfaces. We compiled possible procedures for treating temporal data in reservation systems in a Morphological Box, ending up with 49 treatment options for 15 features. We initiated an usability inspection by 15 usability experts, asking for evaluation of the user-friendliness of these options and the relevance of their differences. After discussing the results we use them to develop an evaluation model. We draw profile lines to compare existing systems, weight the scores of the options by relevance factors of the features, and compute aggregate usability indicators to rank the systems. In our analysis of 60 airlines, Delta Air Lines and American Airlines reach the best results. We also show that companies that belong to the same group differ remarkably in the usability of their reservation systems.