Experiences of online co-creation with end users of cloud services

  • Authors:

  • Kaarina Karppinen;Kaisa Koskela;Camilla Magnusson;Ville Nore

  • Affiliations:

  • VTT Technical Research Centre of Finland, Oulu, Finland;VTT Technical Research Centre of Finland, Oulu, Finland;F-Secure Ltd. Helsinki, Finland;F-Secure Ltd. Helsinki, Finland

  • Venue:
  • INTERACT'11 Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction - Volume Part IV
  • Year:
  • 2011

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Abstract

This paper describes an online co-creation study done via an online co-creation platform Owela as well as shares industrial experiences and lessons learnt about the study. The Owela study was conducted in order to provide a deeper understanding of users' perceptions of cloud services and their security. By utilising the online co-creation platform it was possible to get quick and easy contact to geographically distributed cloud service users. For the company Owela offered an efficient way to apply online user participation while for the end users Owela enabled convenient participation in various co-creation activities regardless of time and place. As an end result of the study the voice of the cloud service users was turned into several new business ideas.