If not now, when?: the effects of interruption at different moments within task execution
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
On the web at home: information seeking and web searching in the home environment
Journal of the American Society for Information Science and Technology - Part I: Information seeking research
Let your users do the testing: a comparison of three remote asynchronous usability testing methods
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Remote usability testing: a practice
Proceedings of the 9th ACM/IEEE-CS joint conference on Digital libraries
Journal of Systems and Software
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A jump to the left (and then a step to the right): reading practices within academic ebooks
Proceedings of the 23rd Australian Computer-Human Interaction Conference
Book selection behavior in the physical library: implications for ebook collections
Proceedings of the 12th ACM/IEEE-CS joint conference on Digital Libraries
Using Stressors in Usability Tests: Empirical Results and Practical Recommendations
International Journal of Sociotechnology and Knowledge Development
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Laboratories have long been seen as reasonable proxies for user experience research. Yet, this assumption may have become unreliable. The trend toward multiple activities in the users' natural environment, where people simultaneously use a digital library, join a chat or read an incoming Facebook post, changes users' behavior. The effects of these disruptions generate a gap that is generally not taken into account in user-experience research. This paper presents a psychological experiment that measured how differently people behave in a laboratory and in a natural environment setting. The existence and impact of distraction is measured in a standard laboratory setting and in a remote setting that explicitly allows users to work in their own natural environment. The data indicates that there are significant differences between results from the laboratory and natural environment setting. Distractions like email or chat influence the users' performance and their ratings.