Computers and Industrial Engineering
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology
Rapid tooling route selection for metal casting using QFD-ANP methodology
International Journal of Computer Integrated Manufacturing
Group decision making to better respond customer needs in software development
Computers and Industrial Engineering
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Group consensus algorithms based on preference relations
Information Sciences: an International Journal
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
A linguistic evaluation approach for universal design
Information Sciences: an International Journal
Managing logistics customer service under uncertainty: An integrative fuzzy Kano framework
Information Sciences: an International Journal
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Quality function deployment (QFD) is a planning tool used in new product development and quality management. It aims at achieving maximum customer satisfaction by listening to the voice of customers. To implement QFD, customer requirements (CRs) should be identified and assessed first. The current paper proposes a linear goal programming (LGP) approach to assess the relative importance weights of CRs. The LGP approach enables customers to express their preferences on the relative importance weights of CRs in their preferred or familiar formats, which may differ from one customer to another but have no need to be transformed into the same format, thus avoiding information loss or distortion. A numerical example is tested with the LGP approach to demonstrate its validity, effectiveness and potential applications in QFD practice.