Achieving multi-tenanted business processes in SaaS applications

  • Authors:

  • Malinda Kapuruge;Alan Colman;Jun Han

  • Affiliations:

  • Faculty of Information and Communication Technologies, Swinburne University of Technology, Melbourne, Australia;Faculty of Information and Communication Technologies, Swinburne University of Technology, Melbourne, Australia;Faculty of Information and Communication Technologies, Swinburne University of Technology, Melbourne, Australia

  • Venue:
  • WISE'11 Proceedings of the 12th international conference on Web information system engineering
  • Year:
  • 2011

Quantified Score

Hi-index 0.00

Visualization

Abstract

With the emergence of Cloud Computing and maturity of Service Oriented Architecture (SOA), the Software-as-a-Service (SaaS) delivery model has gained popularity, due to advantages such as lower startup cost and reduced time to market. A SaaS vendor owns and takes the responsibility of maintaining a single application for multiple clients/tenants who may have similar but also varying requirements. Business process modeling (BPM) approaches can be used to package service offerings to meet these varying requirements on a shared basis. However the customizations in those business processes can be challenging. In this paper we discuss the challenges arising from single-instance multi-tenancy, and present our approach to defining business processes in SaaS applications to address those challenges.