Explanation and Coordination in Human-Agent Teams: A Study in the BW4T Testbed

  • Authors:
  • Maaike Harbers;Jeffrey M. Bradshaw;Matthew Johnson;Paul Feltovich;Karel van den Bosch;John-Jules Meyer

  • Affiliations:
  • -;-;-;-;-;-

  • Venue:
  • WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03
  • Year:
  • 2011

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Abstract

There are several applications in which humans and agents jointly perform a task. If the task involves interdependence among the team members, coordination is required to achieve good team performance. Coordination in human-agent teams can be improved by giving humans insight in the behavior of the agents. When humans are able to understand and predict an agent's behavior, they can more easily adapt their own behavior to that of the agent. One way to achieve such understanding is by letting agents explain their behavior. This paper presents a study in the BW4T coordination test bed that examines the effects of agents explaining their behavior on coordination in human-agent teams. The results show that explanations about agent behavior do not always lead to better team performance, but they do impact user experience in a positive way.