Beyond relevance in marketplace search

  • Authors:
  • Nish Parikh;Neel Sundaresan

  • Affiliations:
  • eBay Inc., San Jose, CA, USA;eBay Inc., San Jose, CA, USA

  • Venue:
  • Proceedings of the 20th ACM international conference on Information and knowledge management
  • Year:
  • 2011

Quantified Score

Hi-index 0.00

Visualization

Abstract

In this paper we study diversity and its relations to search relevance in the context of an online marketplace. We conduct a large-scale log-based study using click-stream data from a leading eCommerce site. We introduce 3 main metrics -- selection (diversity), trust, and value. In our analysis we also show how these interact with relevance in different ways. We study the benefits of diversity and also show why guaranteeing diversity is important.