Activity-Based Costing and Management applied in a hybrid Decision Support System for order management

  • Authors:
  • Amir H. Khataie;Akif A. Bulgak;Juan J. Segovia

  • Affiliations:
  • Department of Mechanical and Industrial Engineering, Concordia University, 1515 St. Catherine St. West, Montréal (Québec), Canada, H3G 1M8 (office EV 13-105);Department of Mechanical and Industrial Engineering, Concordia University, 1515 St. Catherine St. West, Montréal (Québec), Canada, H3G 1M8 (office EV 13-105);John Molson School of Business, Concordia University, Montreal, Canada, 1450 Guy Street, Montréal (Québec), Canada, H3G 1M8 (office MB 14-229)

  • Venue:
  • Decision Support Systems
  • Year:
  • 2011

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Abstract

This article introduces a new Cost Management and Decision Support System (DSS) applicable to Order Management. This model is better fit and compatible with today's competitive, and constantly changing, business environment. The presented Profitable-To-Promise (PTP) approach is a novel modeling approach which integrates System Dynamics (SD) simulation with Mixed-Integer Programming (MIP). This Order Management model incorporates Activity-Based Costing and Management (ABC/M) as a link to merge the two models, MIP and SD. This combination is introduced as a hybrid Decision Support System. Such a system can evaluate the profitability of each Order Fulfillment policy and generate valuable cost information. Unlike existing optimization-based DSS models, the presented hybrid modeling approach can perform on-time cost analysis. This will lead to better business decisions based on the updated information.