Mining sentiments in SMS texts for teaching evaluation

  • Authors:
  • Chee Kian Leong;Yew Haur Lee;Wai Keong Mak

  • Affiliations:
  • Centre for Applied Research, SIM University, 461 Clementi Road, Singapore 599491, Singapore;School of Business, SIM University, 535A Clementi Road, Singapore 599490, Singapore;Edtrix Solutions, VBOX 882284, Singapore 919191, Singapore

  • Venue:
  • Expert Systems with Applications: An International Journal
  • Year:
  • 2012

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Abstract

This paper explores the potential application of sentiment mining for analyzing short message service (SMS) texts in teaching evaluation. Data preparation involves the reading, parsing and categorization of the SMS texts. Three models were developed: the base model, the ''corrected'' model which adjusts for spelling errors and the ''sentiment'' model which extends the ''corrected'' model by performing sentiment mining. An ''interestingness'' criterion selects the ''sentiment'' model from which the sentiments of the students towards the lecture are discerned. Two types of incomplete SMS texts are also identified and the implications of their removal for the analysis ascertained.