A framework for designing closed domain virtual assistants

Authors:
Eduardo M. Eisman;Víctor López;Juan Luis Castro
Affiliations:
Department of Computer Science and Artificial Intelligence, University of Granada, Spain;Department of Computer Science and Artificial Intelligence, University of Granada, Spain;Department of Computer Science and Artificial Intelligence, University of Granada, Spain
Venue:
Expert Systems with Applications: An International Journal
Year:
2012

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Abstract

Since its beginning in 1969, the Internet has grown rapidly, especially over the past few years. Companies and organizations store more and more information about themselves on the Internet. Sometimes, that information is not well organized. Other times, the huge volume of available data makes useful information difficult to be found. The result is that users have to waste their time looking for what they want to know using the traditional menu-driven navigation and keyword search that websites provide. This is a critical issue because it decreases users interest about companies. In order to avoid this problem, in this paper we propose a framework for designing virtual assistants, which are, considering first results, an ideal alternative to help users find, not only the information that they are looking for, but also some related information which could be of the highest interest.