Beyond designing: roles of the designer in complex design projects

  • Authors:
  • Zaana Howard;Gavin Melles

  • Affiliations:
  • Swinburne University, Melbourne;Swinburne University, Melbourne

  • Venue:
  • Proceedings of the 23rd Australian Computer-Human Interaction Conference
  • Year:
  • 2011

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Abstract

Human computer interaction and interaction design have recognised the need for participatory methods of co-design to contribute to designing human-centred interfaces, systems and services. Design thinking has recently developed as a set of strategies for human-centred co-design in product innovation, management and organisational transformation. Both developments place the designer in a new mediator role, requiring new skills than previously evident. This paper presents preliminary findings from a PhD case study of strategy and innovation consultancy Second Road to discuss these emerging roles of design lead, facilitator, teacher and director in action.