Communications of the ACM
Data mining: concepts and techniques
Data mining: concepts and techniques
PI-Calculus: A Theory of Mobile Processes
PI-Calculus: A Theory of Mobile Processes
Concordia: An Infrastructure for Collaborating Mobile Agents
MA '97 Proceedings of the First International Workshop on Mobile Agents
Neural Data Mining for Credit Card Fraud Detection
ICTAI '99 Proceedings of the 11th IEEE International Conference on Tools with Artificial Intelligence
WS-Negotiation: An Overview of Research Issues
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1 - Volume 1
WS-Negotiation: An Overview of Research Issues
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1 - Volume 1
Dynamic Discovery and Coordination of Agent-Based Semantic Web Services
IEEE Internet Computing
Toward an Agent-Based and Context-Oriented Approach for Web Services Composition
IEEE Transactions on Knowledge and Data Engineering
Enterprise SOA: Service-Oriented Architecture Best Practices (The Coad Series)
Enterprise SOA: Service-Oriented Architecture Best Practices (The Coad Series)
Knowledge map of information science: Research Articles
Journal of the American Society for Information Science and Technology
A Multi-Agent-Based Service-Oriented Architecture for Inter-Enterprise Cooperation System
ICDT '07 Proceedings of the Second International Conference on Digital Telecommunications
A survey on context-aware systems
International Journal of Ad Hoc and Ubiquitous Computing
A survey on web services composition
International Journal of Web and Grid Services
A survey of autonomic computing—degrees, models, and applications
ACM Computing Surveys (CSUR)
Hybrid test of web applications with webtest
TAV-WEB '08 Proceedings of the 2008 workshop on Testing, analysis, and verification of web services and applications
Study of Service Processing Agent for Context-Aware Service Coordination
SCC '08 Proceedings of the 2008 IEEE International Conference on Services Computing - Volume 1
SERVICES-2 '08 Proceedings of the 2008 IEEE Congress on Services Part II
WI-IAT '08 Proceedings of the 2008 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology - Volume 02
Mobile software agents: an overview
IEEE Communications Magazine
IEEE Communications Magazine
Web service competition: a new approach to service selection
CASCON '12 Proceedings of the 2012 Conference of the Center for Advanced Studies on Collaborative Research
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As a common practice in business enterprise systems, a service provider delegates a human agent to a client site to serve the client. On the other hand, in a computerized business application, enterprise organizations adopt Service-Oriented Architecture (SOA), where an enterprise agent is modeled as a software agent that cannot be transmitted efficiently by service messages. In the proposed approach, we extend the traditional architecture of SOA implementations to support generic and lightweight agents that reside at the client site. These agents, that we call "Service representatives", can be customized and trained based on the provider generated role description and knowledge to perform their assigned tasks. In addition to providing innovative applications, such a technique allows for more sophisticated features such as maintaining client privacy and separating the functionality of the service and its delegated agent. To indicate the variety of roles that can be done by the service representative, we provide three case studies to show how a local and generic agent can be customized by different providers to personalize financial advice, apply medical guidelines, and verify credit card transactions.