Towards a framework for the adoption of business intelligence in public sector organisations: the case of South Africa

Authors:
Kaashief Hartley;Lisa F. Seymour
Affiliations:
University of Cape Town, Private Bag, Rondebosch;University of Cape Town, Private Bag, Rondebosch
Venue:
Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
Year:
2011

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Abstract

This paper investigates adoption of Business Intelligence in the public sector of developing countries, particularly South Africa. The status of service delivery in South Africa is seen as a situation of concern. The South African government operates a Performance Management System to enable service delivery and Business Intelligence is seen as a supporting technology. Through a synthesis of an assessment model and review of Business Intelligence and South African public sector literature, the study derives a framework that allows for identification of factors that might affect Business Intelligence adoption into public sector organisations.