Measurement model to evaluate success of e-government applications through visual relationship

  • Authors:

  • Norshita Mat Nayan;Halimah Badioze Zaman;Tengku Mohd Tengku Sembok

  • Affiliations:

  • Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia;Institute of Visual Informatics, Universiti Kebangsaan Malaysia;Faculty of Information Science and Technology, Universiti Kebangsaan Malaysia

  • Venue:
  • IVIC'11 Proceedings of the Second international conference on Visual informatics: sustaining research and innovations - Volume Part II
  • Year:
  • 2011

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Abstract

The evaluation on the success of E-Government applications through visual relationship measurement model using Structural Equation Modeling (SEM) was conducted on 157 public user. Thus, the objective of this paper is to discuss the implementation of e-government in Malaysia, based on the findings of public user assessment conducted on Malaysia's electronic government applications such as E-services, e-procurement, Generic Office Environment (GOE), Human Resources Management Information System (HRMIS), Project Monitoring System (PMS), Electronic Labor Exchange (ELX), e-tanah, e-pbt (local authority), e-kehakiman and e-syariah. The study adopted a crosssectional survey research approach and a three-round Delphi for ascertaining the definition of information system project success. Findings of the study showed that there was evidence from public user's perspective that the egovernment applications were generally successful. Data were analyzed using exploratory factor analysis via SPSS and confirmatory factor analysis via visual relationship shown through AMOS, to validate the hypothesis model.