Communications of the ACM
Documentation: not yet implemented, but coming soon!
The human-computer interaction handbook
Customer-centered design for mobile applications
Personal and Ubiquitous Computing
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A convincing argument can be made for placing documentation at the heart of the development cycle. Communication between stakeholders is facilitated when the system under consideration is represented in a semi-formal manner, creating common ground for discussion and decision-making. By enhancing and elaborating one and the same document, ownership of which is repeatedly passed from one stakeholder group to another, it is ensured that this common ground is maintained throughout the design and development process and that no contributions will ever be lost.