Sociotechnical trust: an architectural approach

Authors:
Amit K. Chopra;Elda Paja;Paolo Giorgini
Affiliations:
Department of Information Engineering and Computer Science, University of Trento, Italy;Department of Information Engineering and Computer Science, University of Trento, Italy;Department of Information Engineering and Computer Science, University of Trento, Italy
Venue:
ER'11 Proceedings of the 30th international conference on Conceptual modeling
Year:
2011

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Abstract

Current approaches in sociotechnical systems consider trust to be either cognitive--referring to actors' mental models of each other--or technical-- referring to an actor's trust of a technical artifact. In this paper, we take a more expansive view of trust: in addition to the cognitive, we also consider trust in the architectural sense. Broadly, architectural trust applies at the level of roles. Our principal claim is that sociotechnical systems are essentially specified in terms of architectural trust.Whereas previous work has considered dependencies between actors as a fundamental social relation, we claim that no dependency can exist without the corresponding architectural trust.