Can reduced processing decision support interfaces improve the decision-making of less-experienced incident commanders?

  • Authors:

  • Nathan C. Perry;Mark W. Wiggins;Merilyn Childs;Gerard Fogarty

  • Affiliations:

  • School of Psychology, University of Western Sydney, Locked Bag 1797, Penrith South DC NSW 2751, Australia;Department of Psychology, Macquarie University, North Ryde, NSW, 2109, Australia;Flexible Learning Institute, Charles Sturt University, PO Box 789, Albury, NSW 2640, Australia;Department of Psychology, University of Southern Queensland, Darling Heights, Toowoomba, QLD, 4350, Australia

  • Venue:
  • Decision Support Systems
  • Year:
  • 2012

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Abstract

Computer-based decision support systems have been proposed as a tool to improve the decision-making of less-experienced personnel by reducing the information processing demands necessary for decision-making. This study investigated the utility of three decision support system interfaces that differed in their capacity for reduced processing. The participants comprised experienced and less-experienced Fireground Incident Commanders who used the decision support system interfaces to identify the most appropriate entry point to extract a victim from a simulated burning building. The results revealed that reduced processing interfaces enabled less-experienced participants to acquire information using a process equivalent to their more experienced counterparts. However, this process did not result in improvements in the accuracy of the decision-making process. Indeed, the accuracy of experienced participants' decisions was consistently greater than the less-experienced participants, irrespective of the decision support system interface. It was concluded that the success of reduced processing decision support systems amongst less-experienced operators is significantly dependent upon their understanding of the relative value of key features associated with the decision-making process.