A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Platform Leadership
Software Ecosystem: Understanding an Indispensable Technology and Industry
Software Ecosystem: Understanding an Indispensable Technology and Industry
Software Product Management and Pricing: Key Success Factors for Software Organizations
Software Product Management and Pricing: Key Success Factors for Software Organizations
Debugging in the (very) large: ten years of implementation and experience
Proceedings of the ACM SIGOPS 22nd symposium on Operating systems principles
Journal of Systems and Software
From software product lines to software ecosystems
Proceedings of the 13th International Software Product Line Conference
A Reference Framework for Utilization of Software Operation Knowledge
SEAA '10 Proceedings of the 2010 36th EUROMICRO Conference on Software Engineering and Advanced Applications
Reducing Maintenance Effort through Software Operation Knowledge: An Eclectic Empirical Evaluation
CSMR '11 Proceedings of the 2011 15th European Conference on Software Maintenance and Reengineering
Shades of gray: Opening up a software producing organization with the open software enterprise model
Journal of Systems and Software
Software ecosystems - A systematic literature review
Journal of Systems and Software
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Knowledge of in-the-field software operation is still unrecognized as an essential pulse in the veins of software ecosystems. Although software-producing organizations are aware of the ecosystems in which they operate and their relationships with other ecosystem participants, all too often, vendors are unsuccessful in recognizing the potential value and role of such knowledge in their software ecosystems. This paper presents a classification of successful operational software ecosystem practices that may help software-producing organizations to effectively utilize and propagate knowledge of the in-the-field operation of their software, and therewith address challenges that result from ecosystem participation. Analysis of these practices confirms that infrastructures for acquisition, utilization and propagation of such knowledge, allow ecosystem participants to use the 'power of many' in increasing the quality and robustness of their software, and provide them with competitive advantage in terms of software quality, end-user satisfaction, ecosystem stability and ecosystem attractiveness.