A Knowledge-based Approach to Handling Exceptions inWorkflow Systems
Computer Supported Cooperative Work
Exception Handling in Workflow Management Systems
IEEE Transactions on Software Engineering - special section on current trends in exception handling—part II
Enhancing the Fault Tolerance of Workflow Management Systems
IEEE Concurrency
Mining Exception Instances to Facilitate Workflow Exception Handling
DASFAA '99 Proceedings of the Sixth International Conference on Database Systems for Advanced Applications
Web Interface-Driven Cooperative Exception Handling in ADOME Workflow Management System
WISE '00 Proceedings of the First International Conference on Web Information Systems Engineering (WISE'00)-Volume 1 - Volume 1
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Focusing on exceptions that occur frequently in Computer Supported Cooperative Design (CSCD), the definition and classification of the exceptions are presented. According to expected and unexpected characteristics of exceptions, three methods are proposed: (1) expected exceptions are automatically dealt with by using Agent Message Event Rule (AMER) during the execution of collaboration processes; (2) document related exceptions were dealt with by adopting Document Tracking Log; (3) the cause of unexpected collaboration exceptions (UCE) is analyzed by using the algorithm of similarity-matching based on knowledge for mining exception cases in order to get the solution of similar exceptions. A prototype system, CoopDesigner, based on the proposed methods, is presented at the end of the paper.